Thursday, March 11th, 2010: CIHR Team presentation at UBC's Research Week lecture
CIHR Team member Ruben Aristizabal will be presenting "Improving the Chemotherapy Appointment Experience at the BC Cancer Agency" as part of UBC's Celebrate Research Week lecture entitled “Patient-Centred Care is More Than Medicine.”
The evening will be moderated by Professor Martin L. Puterman of the Sauder School of Business and the UBC Center for Health Care Management, CIHR Team Principal investigator.
Thursday, March 11, 2010
5:00-6:00p.m. Reception
6:00-7:30p.m. Presentation
The Theatre
UBC @Robson Square
800 Robson Square,
Vancouver, BC V6Z 3B7
www.robsonsquare.ubc.ca
For additional information and registration details about this event, please visit: http://www1.sauder.ubc.ca/en/Faculty/Research_Centres/Celebrate_Research...
Abstract:
For the BC Cancer Agency (BCCA), delivering quality cancer care is not only about providing comprehensive clinical services but also continuously striving to improve the whole patient experience.
In this talk, you will learn how the CIHR Team in Operations Research for Improved Cancer Care, a research collaboration between the BC Cancer Agency and the UBC’s Sauder School of Business, has been working with the Chemotherapy Unit at the BCCA Vancouver Centre to improve the patient experience by introducing changes in the way treatment appointments are booked. These changes seek to provide the patient with appointment times well in advance of their appointment as well as reducing last minute cancellations. In addition, these changes include the implementation of advanced analytical models based on operations research that assist clerical staff in the challenging task of coordinating limited resources, and in providing nurses with balanced workloads.
This presentation will overview the project from its beginnings through the development of mathematical and computer models up to implementation. You will be able to appreciate how these improvements might be portable to other situations and how they contribute to improving patient-focused care.
